Frequent Asked Questions

100% Guarantee

Rest assure your order is 100% Guarantee and it is made with the highest quality.

Made to Order

We make most of our products to order in order to reduce our manufacturing footprint.

Since most of our products are made especially for you as soon as you place an order, it takes a little longer for them to be delivered.

Rest assure your order is 100% Guarantee

CANCELLATION OF AN ORDER IS NOT PERMITTED.

Most of our product collections are MADE TO ORDER -- T hat is the reason we cannot accept cancelations.

Minutes after placing an order it goes into production and cannot be stopped.

CANCELLATION OF AN ORDER IS NOT PERMITTED.

Special Edition

Is there a certificate of authenticity included with the giclee and/or any item? 

Yes, each limited edition Museum quality giclee, prints, and products  come with a certificate of authenticity.

This document certifies the artwork's origin, limited edition status, and the artist's signature, providing assurance of its authenticity and value.

Run numbers are not displayed on individual items; a certificate of authenticity will be emailed after the purchase has been confirmed and the customer is satisfied.

Original Paintings are NOT and will Not Have Reproductions - Those are One of a Kind

Eco Friendly

Around 81% of BeSculpt orders are delivered within the same region they’re fulfilled in. Having fulfillment centers close to our customers is good for both the business and the planet.

Strategically located fulfillment centers allow for faster shipping times and lower shipping costs, and it also helps with reducing CO₂ emissions produced when transporting orders.

Products available in the same region are shipped together whenever possible. This helps our customers save money and is much better for the environment.

Costume Made

We do not costume made orders for customers. However, we offer personalized design services. in which we could create a color palette a pattern or design an specific product for your home, business, or event

Design Services

Would you like a customized look? We can design a pattern that coordinates with your own color scheme or create a brand new design for use as a color scheme.

Are you an Interior Designer, event planner, or an individual looking for a one-of-a-kind look for your clients?

Are you an owner of a Yoga studio, B&B, a small hotel, or a chain of hotels?

BeSculpt can create a unique a custom collection or a particular  look for your brand.

Please send us your information and we will be happy to assist you.

Please send us your information and we will be happy to assist you.

About Orders & Shipping

We ship all of our products using recycled materials. As an eco-friendly company, we do our part to reduce waste.

  • The customer is responsible for all shipping fees and taxes unless otherwise specified
  • Custom charges may apply on delivery - depending on the Country.
  • Upon placing an order, you will receive an email with information and an estimated delivery date.
  • Delivery and manufacturing within the United States take 7-15 business days.
  • Manufacturing and shipping of international orders can take up to 60 days.
  • Please note that some of our products are manufactured to order in multiple foreign production facilities, resulting in a delivery time of up to 60 days, with an average of 45 days.
  • While we understand delivery delays may cause inconvenience -- we will use the best manufacturing facility for your order and individual products -- which ensures the highest quality for your order.
  • Orders may be delivered in multiple packages and in different times.

Purchasing Fine Art

We ship all of our products using recycled materials. As an eco-friendly company, we do our part to reduce waste.

  • The customer is responsible for all shipping fees and taxes unless otherwise specified
  • Original Art Pieces shipping cost range from $250.00 to $1,500.00 depending on the size and delivery location.
  • The original artwork shipping charges will be added on to the final Invoice. 
  • Custom charges may apply on delivery - depending on the Country.
  • Upon placing an order, you will receive an email with information and an estimated delivery date.
  • Delivery and manufacturing within the United States take 7-15 business days.
  • Manufacturing and shipping of international orders can take up to 60 days.
  • Please note that some of our products are manufactured to order in multiple foreign production facilities, resulting in a delivery time of up to 60 days, with an average of 45 days.
  • While we understand delivery delays may cause inconvenience -- we will use the best manufacturing facility for your order and individual products -- which ensures the highest quality for your order.
  • Orders may be delivered in multiple packages and in different times.

How long does fulfillment take?

Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days, and it’s 2–5 business days

Generally orders are shipped within 5 business days, and more than 75% of our orders are shipped within 3 business days or fewer.

Please note: 

  • Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. 
  • The fulfillment averages a time frame of 30 days.

Our fulfillment times are an estimate, but not a guarantee.

Please contact be@besculpt.com within 24 hours after placing your order if you have any questions, updates, special requests, or cancellations.be@besculpt.com within 24 hours from order placement.

 

USA Average Delivery Time

We ship all of our products using recycled materials. As an eco-friendly company, we do our part to reduce waste.

  • The customer is responsible for all shipping fees and taxes unless otherwise specified
  • Upon placing an order, you will receive an email with information and an estimated delivery date.
  • Delivery and manufacturing within the United States take 7-15 business days.
  • While we understand delivery delays may cause inconvenience -- we will use the best manufacturing facility for your order and individual products -- which ensures the highest quality for your order.
  • Orders may be delivered in multiple packages and in different times.

International Delivery Time

We ship all of our products using recycled materials. As an eco-friendly company, we do our part to reduce waste.

  • The customer is responsible for all shipping fees and taxes unless otherwise specified
  • Custom charges may apply on delivery - depending on the Country.
  • Upon placing an order, you will receive an email with information and an estimated delivery date.
  • Manufacturing and shipping of international orders can take up to 60 days.
  • Please note that some of our products are manufactured to order in multiple foreign production facilities, resulting in a delivery time of up to 60 days, with an average of 45 days.
  • While we understand delivery delays may cause inconvenience -- we will use the best manufacturing facility for your order and individual products -- which ensures the highest quality for your order.
  • Orders may be delivered in multiple packages and in different times.

What to do if my order is incorrect, broken, or defective?

Do not worry! We got you cover! Please contact us within 3 business day.

Damages and issues

This order was created just for you!

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If there is a defect please provide photographs and email to be@BeSculpt.com with the order number.  

Refund policy

All our items are made to order.  It is important to please let us know within 3-days of receiving the item if there is an issue. This means you have only 3 days after receiving your item to request a return. 

Please be AWARE that we have a maximum 10-day return policy. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at be@BeSculpt.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at be@BeSculpt.com.

Damages and issues

This order was created just for you! With our on-demand production, everything is made to order. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If there is a defect please provide photographs and email to be@BeSculpt.com with the order number.  

Not Accepted Returns or Refunds

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Have additional Questions?

Please do not hesitate to contact us with any question.

be@besculpt.com

Have Additional Questions

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